Returns

If you aren’t satisfied with your purchase, we offer a 30 days returns policy from delivery date.

Condition of Returns

Please read the following prior to returning your item/s.

If you paid for shipping at the time of your original order, you will not be credited or refunded the cost of shipping when we process your return.

30

Item/s must be returned within 30 days of delivery including products within suspected manufacturing faults.

L I O N E S S

Item/s must be returned in their original clean condition with tags and must be unworn, unwashed and without perfume residue.

L I O N E S S

Item/s must be returned in their original packaging.

For all swimwear, customers must try on items while wearing undergarments.

If returned, the hygiene strip must remain in place and will not be accepted if removed or altered, or if the item otherwise shows signs of wear.

We do not accept returns on undergarments, accessories, or for items marked as final sale.

Process time for returns

Please allow 10 business days from when your return is tracked as delivered back to our Australia warehouse.

Store Credit, Exchanges & Refunds

All US customers who wish to return for a store credit and exchange are eligible for free returns. If you wish to request a refund you will receive a free return label with a $15 deduction fee when your return is processed.

If you’re an AU, NZ or any other international customer please visit our AU site here.

Store Credit

All US customers who wish to return for a store credit and exchange are eligible for free returns. If you wish to request a refund you will receive a free return label with a $15 deduction fee when your return is processed.

If you wish to opt for our 110% store credit you are also eligible for free returns. Our 110% store credit is equalling the amount for the return order + 10% ready to apply to your next order.

For any customers who have current store credits, this cannot be updated to an 110% store credit. 

Exchanges

All US customers who wish to return for a store credit and exchange are eligible for free returns. If you wish to request a refund you will receive a free return label with a $15 deduction fee when your return is processed.

Refunds

US customers are eligible for a return label with a $15 deductionfee onceyourreturn has been received and processed.

Manufacturing Faults

We are truly sorry to hear about your suspected faulty item. We apologise for any inconvenience. If your believe you have received a faulty item please email our Customer Care team right away with images of suspected fault.

Please do not return your items until the fault has been approved by our quality control department.

Final Sale

Item/s marked as “final sale - no returns or exchanges” cannot be returned unless deemed faulty by our quality control department.

Cancellation Policy

We cannot guarantee any order changes once an order is confirmed, our warehouse works extremely fast. Should you change your mind on your order prior to shipment, you will be issued with a store credit.

Online Return Portal

For all store credits, exchanges & refunds. Ensure your return/s meets the below conditions of our Returns Policy

If you placed your order before 06 July 2022, please navigate to LEGACY PORTAL to process your return

Condition of Returns

Please read our condition of returns prior to returning your item/s.

If you paid for shipping at the time of your original order, you will not be credited or refunded the cost of shipping when we process your return.

Process time for returns

Please allow 14 business days from when your return is tracked as delivered back to our Australia warehouse. Follow the below simple 3 steps for your returns.

Step 1

Ensure your return meets the conditions of our return policy. Read Returns policies

Step 2

Submit the return via our online return portal and follow the steps to completion.

Step 3

An email will be sent to you with the return instructions.

Condition of Returns

Please read our condition of returns prior to returning your item/s.

If you paid for shipping at the time of your original order, you will not be credited or refunded the cost of shipping when we process your return.

Process time for returns

Please allow 14 business days from when your return is tracked as delivered back to our Australia warehouse. Follow the below simple 3 steps for your returns.

Step 1

Ensure your return meets the conditions of our return policy. Read Returns policies

Step 2

Submit the return via our online return portal and follow the steps to completion.

Step 3

An email will be sent to you with the return instructions.