Returns

If you aren’t satisfied with your purchase, we offer a 30 days returns policy from delivery date.

Condition of Returns

Please read the following prior to returning your item/s.

If you paid for shipping at the time of your original order, you will not be credited or refunded the cost of shipping when we process your return.

30

Item/s must be returned within 30 days of delivery including products within suspected manufacturing faults.

L I O N E S S

Item/s must be returned in their original clean condition with tags and must be unworn, unwashed and without perfume residue.

L I O N E S S

Item/s must be returned in their original packaging.

For all swimwear, customers must try on items while wearing undergarments.

If returned, the hygiene strip must remain in place and will not be accepted if removed or altered, or if the item otherwise shows signs of wear.

We do not accept returns on undergarments, accessories, or for items marked as final sale.

Process time for returns

Please allow 10 business days from when your return is tracked as delivered back to our Australia warehouse.

Store Credit & Exchanges

Store Credit

Your store credit will be emailed to the email address indicated on your order within 10 business days of our returns deparment receiving your return. Store credit will be issued for the full value of the returned item/s, less
any discounts applied to your order and shipping costs your oder may have incurred.

If a reasonable amount of time has passed and you have not received your order, please email [email protected]

Store credits do not expire and can be used on any products on the website. Please also check your Junk Inbox for your credit note.

Exchanges

Exchanges are requests only and successful fulfillment is dependent upon stock availablity back to our warehouse and at the time of returning processing. If your exchange cannot be fulfilled then you will be automatically issued with a credit note instead. If you would prefer a refund please contact our Customer Care team, refund deductions will still apply if you have used our returns label.

Manufacturing Faults

We are truly sorry to hear about your suspected faulty item. We apologise for any inconvenience. If your believe you have received a faulty item please email our Customer Care team right away with images of suspected fault.

Please do not return your items until the fault has been approved by our quality control department.

Final Sale

Item/s marked as “final sale - no returns or exchanges” cannot be returned unless deemed faulty by our quality control department.

Cancellation Policy

We cannot guarantee any order changes once an order is confirmed, our warehouse works extremely fast. Should you change your mind on your order prior to shipment, you will be issued with a store credit.

Online Return Portal

For all store credits, exchanges & refunds. Ensure your return/s meets the below conditions of our Returns Policy

Condition of Returns

Please read our condition of returns prior to returning your item/s.

If you paid for shipping at the time of your original order, you will not be credited or refunded the cost of shipping when we process your return.

Process time for returns

Please allow 14 business days from when your return is tracked as delivered back to our Australia warehouse. Follow the below simple 3 steps for your returns.

Step 1

Ensure your return meets the conditions of our return policy. Read Returns policies

Step 2

Submit the return via our online return portal and follow the steps to completion.

Step 3

An email will be sent to you with the return instructions.

Step 1

Ensure your return meets the conditions of our return policy. Read Returns policies

Step 2

Submit the return via our online return portal and follow the steps to completion.

Step 3

Confirm the return via Refundid to receive the instant refund.

Step 4

An email will be sent to you with the return label. Please use the label for your return.

Condition of Returns

Please read our condition of returns prior to returning your item/s.

If you paid for shipping at the time of your original order, you will not be credited or refunded the cost of shipping when we process your return.

Process time for returns

Please allow 14 business days from when your return is tracked as delivered back to our Australia warehouse. Follow the below simple 3 steps for your returns.

Step 1

Ensure your return meets the conditions of our return policy. Read Returns policies

Step 2

Submit the return via our online return portal and follow the steps to completion.

Step 3

An email will be sent to you with the return instructions.