Returns
Returns
30 days from delivery to send something back.
Here’s what you can choose and what each one costs.
You’ll choose one of these inside the portal.
Please read the following prior to returning your item/s.
If you paid for shipping at the time of your original order, you will not be credited or refunded the cost of shipping when we process your return.
- Item/s must be returned within 30 days of delivery, including products with suspected manufacturing faults.
- Item/s must be returned in their original clean condition with tags and must be unworn, unwashed and without perfume residue.
- All swimwear must be tried on whilst wearing undergarments and keeping the hygiene liner intact.
- Item/s must be returned in their original packaging.
- We do not accept returns on undergarments, accessories, or for items marked as final sale.
Please allow 5 business days from when your return is tracked as delivered back to our US warehouse for us to issue you with your refund, store credit or exchange.
All US customers who wish to return for a store credit or exchange are eligible for free returns. If you wish to request a refund you will receive a free return label with a $15 deduction fee when your return is processed.
Store credit is issued for the full value of the returned item/s, less any discounts applied to your order and shipping costs your order may have incurred.
If a reasonable amount of time has passed and you have not received your store credit, please email [email protected]. Please also check your junk inbox for your credit note.
Exchanges are available only for a different size of the same item and are subject to stock availability at the time your return is processed.
If your requested size is unavailable, you will automatically receive a credit note instead.
If you would prefer a refund instead, please email [email protected]. Please note that if you use our return label, the applicable return label fee will still be deducted from your refund.
Please note: we do not offer exchanges for a different style, colour or product. If you would like a different item, simply return your original purchase and place a new order through our website.
US customers are eligible for a return label with a $15 deduction fee once your return has been received and processed.
We cannot guarantee any order changes once an order is confirmed, as our warehouse works extremely fast. Should you change your mind on your order prior to shipment, you will be issued with a store credit.
We will accept returns or exchanges on swimwear item/s if they are returned in original condition, unworn, unwashed, with their tags and hygiene liner attached inside the original packaging. If item/s are returned and do not fit the returns criteria, your return will be sent back to you at an additional charge.
Item/s marked as “final sale — no returns or exchanges” cannot be returned unless deemed faulty by our quality control department.
We are truly sorry to hear about your suspected faulty item, and we apologise for any inconvenience. If you believe you have received a faulty item, please email our Customer Care team right away at [email protected] with images of the suspected fault.
Please do not return your item/s until the fault has been approved by our quality control department.
Nothing in this policy affects any rights you have under applicable consumer protection law.
This page covers orders placed on our US store. If you are an AU, NZ, UK or other international customer, please visit our AU returns page.
