PRE-ORDERS
By selecting a pre-order item you are agreeing to our Terms and Conditions.
 We will ship your full order altogether once the pre-order item is ready for dispatch. This may delay the dispatch of your total order if ordered with items that are in stock now.
 Ship dates supplied on pre-orders are estimated only and are subject to change, please be aware of this prior to placing an order on a pre-order product.
All standard return policies apply for pre-orders. Should you change your mind on a pre-order product prior to shipment, you will be issued with a store credit.

 CONDITIONS OF RETURNS

Items must be returned within 30 days of delivery (including products with suspected manufacturing faults).

We reserve the right to reject any items not returned in their original state. Items with visible signs of wear such as perfume or deodorant will be sent back to the customer.

 It is the customer's responsibility to immediately notify Lioness if they have received an item with any signs of wear. If we receive a return with signs of wear and have not been previously notified, we cannot be held accountable.


 STORE CREDIT

Your store credit will be emailed to the email address indicated on your order within 10 business days of our returns department receiving your return.

Store credit will be issued for the full value of the returned item/s, less any discounts applied to your order and shipping costs your order may have incurred.

If a reasonable amount of time has passed and you have not received your order, please email [email protected].

Store credits do not expire and can be used on any product on the website.

Please also check your Junk Inbox for your credit note


 AFTERPAY AND ZIP RETURNS

If you paid using Afterpay and Zip, you are eligible for a return for your order, less any shipping costs paid at the time of checkout.

Afterpay is currently only available for Australian customers.

 If you have not made any payments, your payment plan will be cancelled.

 If you have made a repayment, this will be refunded and your remaining payment plan cancelled.

If you are returning part of your order, your payment plan will be amended accordingly.

 It can take up to 5 business days for the refund to hit your account.

Any shipping costs paid for at the time of your order will not be refunded.


PROCESSING TIME FOR RETURNS

Please allow 10 business days from the day your parcel is marked as "delivered" for your return to be processed. 

INTERNATIONAL ORDERS:

All return costs will be at the customer’s expense from 30th April 2021

AUSTRALIA REFUND POLICY 

Full-priced items are eligible for a refund; please note we will deduct a $10 shipping fee for your shipping for your return shipping.

 If you paid for shipping at the time of your original order, you will not be credited or refunded the cost of shipping when we receive your return.

AUSTRALIAN EXCHANGE & STORE CREDIT

Return shipping is otherwise free for store credits and exchanges. 

If your chosen exchange product is out of stock, you will be automatically refunded.

 FINAL SALE

Item/s marked as "final sale - no returns or exchanges" cannot be returned.

 CANCELLATION POLICY

 We cannot guarantee any order changes once an order is confirmed, our warehouse works extremely fast.

Should you change your mind on your order prior to shipment, you will be issued with a store credit.

FAULTY ITEMS

We sincerely apologise for any inconvenience caused by receiving a faulty garment.

If you believe you have received a faulty item please email our Customer Care team right away with supporting images [email protected]

These items will be assessed using these images and deemed faulty by our Quality Control team.

Faulty items do not include those that have already been worn. 

 SWIM

For all swimwear, customers must try on items while wearing undergarments. If returned, the hygiene strip must remain in place and will not be accepted if removed or altered, or the item otherwise shows signs of wear.