If you aren’t satisfied with your purchase, we offer a 30 days returns policy from delivery date.
Please read the following prior to returning your item/s.
If you paid for shipping at the time of your original order, you will not be credited or refunded the cost of shipping when we process your return.
Item/s must be returned within 30 days of delivery including products within suspected manufacturing faults.
Item/s must be returned in their original clean condition with tags and must be unworn, unwashed and without perfume residue.
All swimwear must be tried on whilst wearing undergarments and keeping the hygiene liner intact.
Item/s must be returned in their original packaging.
We do not accept returns on undergarments, accessories, or for items marked as final sale.
Please allow 5 business days from when your return is tracked as delivered back to our Australian warehouse for us to issue you with your refund, store credit or exchange.
All US customers who wish to return for a store credit and exchange are eligible for free returns. If you wish to request a refund you will receive a free return label with a $15 deduction fee when your return is processed.
If you’re an AU, NZ or any other international customer please visit our AU site here.
Store Credit
All US customers who wish to return for a store credit and exchange are eligible for free returns. If you wish to request a refund you will receive a free return label with a $15 deduction fee when your return is processed.
Exchanges
Exchanges are treated as requests only, and successful fulfilment is dependent upon stock availability at the time of processing your return. If your exchange cannot be fulfilled, then you will be automatically issued with a credit note instead. If you would prefer a refund please email [email protected], refund deductions will still apply if you have used our returns label.
Refunds
US customers are eligible for a return label with a $15 deduction fee once your return has been received and processed.
We cannot guarantee any order changes once an order is confirmed, our warehouse works extremely fast. Should you change your mind on your order prior to shipment, you will be issued with a store credit.
We will accept returns or exchanges on swimwear item/s if they are returned in original condition, unworn, unwashed, with their tags and hygiene liner attached inside the original packaging. If item/s are returned and do not fit the returns criteria your return will be sent back to you at an additional charge.
Item/s marked as “final sale - no returns or exchanges” cannot be returned unless deemed faulty by our quality control department.
We are truly sorry to hear about your suspected faulty item. We apologise for any inconvenience. If your believe you have received a faulty item please email our Customer Care team right away with images of suspected fault.
Please do not return your items until the fault has been approved by our quality control department.
For all store credits, exchanges & refunds. Ensure your return/s meets the below conditions of our Returns Policy
Please read our condition of returns prior to returning your item/s.
If you paid for shipping at the time of your original order, you will not be credited or refunded the cost of shipping when we process your return.
Please allow 14 business days from when your return is tracked as delivered back to our Australia warehouse. Follow the below simple 3 steps for your returns.
Step 1
Ensure your return meets the conditions of our return policy. Read Returns policies
Step 2
Submit the return via our online return portal and follow the steps to completion.
Step 3
An email will be sent to you with the return instructions.
