SHIPPING & DELIVERY

Please note: Good news! In light of the recent situation, no additional duties or tariffs will be added upon checkout. Once your order is fulfilled you will receive your tracking information.

Please note: Orders containing items from both our US and AU warehouses will be shipped separately. Free Express Shipping applies only when the order value exceeds $150 USD from a single warehouse.

If your order is split across both warehouses, each shipment must individually meet the $150 USD threshold to qualify for free Express Shipping. Otherwise, a $15 express shipping fee will apply per shipment.

The carrier used to deliver your order depends on your selected shipping method and the warehouse fulfilling your order. We work with a range of trusted delivery partners to ensure your order arrives as efficiently as possible.

Orders fulfilled by our US warehouse will be shipped via UPS or USPS.

Orders fulfilled by our AU warehouse will be shipped via Australia Post.

Tracking details will be emailed to you once your order has been dispatched, including a link to track your order right to your door.

Some info about these carriers:

We will always select ‘signature on delivery’ where possible for all carriers for the security of your parcel. This is not always available, so we strongly advise specifying an address where someone will be available to safely sign for the package during business hours on weekdays.

Lioness cannot be held responsible for orders which have been successfully delivered to the address left on the order, but not received by the customer.

We're sorry about that! The delivery times provided are approximate, and we cannot be responsible for orders which arrive outside of our partner carrier’s estimates. Common causes of delay are examination at customs and processing delays at large shipping hubs.

We recommend getting in touch with the carrier as a first port of call by using the shipping information provided at the time of dispatch. If you need a little further assistance here, please email [email protected]. [email protected].

Pre-order time frames are not exact, instead these are estimated time frames of dispatch and could be subject to change.

Pre-orders are unable to be updated once order is complete, sorry for any inconvenience. Please email eshop@lionessfashion for assistance

Please allow 5 business days from when your return is tracked as delivered back to our US warehouse for us to issue you with your refund, store credit or exchange.

Split shipment is automatically applied based on your shipping destination and the items in your order. It is not an optional service at checkout and cannot be manually selected.

If your order contains both pre-order and in-stock items, and your shipping destination is eligible for split shipments, your order will automatically be dispatched in separate deliveries. This allows your in-stock items to be shipped without waiting for your pre-order items to arrive.

- In-stock items are typically dispatched within 2–3 business days after your order is placed.
- Pre-order items are dispatched within 2–3 business days of arriving at our warehouse.

You can find the applicable split shipment fee in the shipping table above for your selected shipping destination.

Please note that if your order contains multiple pre-order items, they may also be dispatched separately if they have different estimated arrival dates. While we aim to consolidate shipments wherever possible, items will be shipped as they become available.

This means you may:
- Receive multiple parcels for a single order.
- Receive multiple tracking numbers.
- Have items delivered at different times depending on their availability.

All prices shown on US.LIONESSFASHION are in USD.