SHIPPING & DELIVERY

We offer free express shipping to the USA for orders over $90USD.

Your order will be dispatched via DHL US from our US Warehouse.

Please note duties and tax charges might be incurred at checkout depending on order amount, further information can be found under TAXES & DUTIES.

Free shipping to USA for orders over $90USD, otherwise express shipping is a flat rate of $15USD

Please allow 2-3 business days for dispatch of in-stock items, once your order is fulfilled you will receive your tracking information.

Please note that these times are provided by our partner carriers only, are based on days in transit and may be subject to change due to factors beyond our control.

If you have purchased a pre order item, your order will be fulfilled 2-3 days once delivery arrives at our warehouse.



We work with a range of trustworthy delivery services to suit your needs and timelines in the most efficient way possible.

All USA deliveries receive express international shipping via DHL EXPRESS.

Don't worry, all of this information will be emailed to you once your order has been dispatched, including a link to track your order right to your door!

Some info about these carriers:

We ALWAYS select signature on delivery where possible for all carriers for your security. This is not always available, so we strongly advise specifying an address where someone will be available to safely sign for the package during business hours on weekdays.

Lioness cannot be held responsible for orders which have been successfully delivered to the address left on the order, but not received by the customer.

DISPATCH DELIVERY
US Warehouse Same day dispatch for orders placed before 1pm 2-4 business days
AU Warehouse 2 business days 3-5 business days

Your order will be dispatched via DHL US from our US warehouse. If you're order is unable to be fulfilled due to low inventory this will then be dispatched from our AU warehouse.

Orders will be shipped based on the inventory availability, please note that US inventory is prioritised for fulfillment.

We're sorry about that! The delivery times provided are approximate, and we cannot be responsible for orders which arrive outside of our partner carrier’s estimates. Common causes of delay are examination at customs and processing delays at large shipping hubs.

We recommend getting in touch with the carrier as a first port of call by using the shipping information provided at the time of dispatch. If you need a little further assistance here, please email [email protected].

Please note, selecting a pre-order item may cause delays to the dispatch of your full order. If you ordered a pre-order item, in addition to other products which are in stock now, we will wait to receive your full order before dispatching. Unless you have purchased or qualified split shipping at the time of check out. Please allow 2-3 business days for dispatch once the pre-order shipment is delivered to us.

Pre-order time frames are not exact, instead these are estimated time frames of dispatch and could be subject to change.

Pre-orders are unable to be updated once order is complete, sorry for any inconvenience. Please email [email protected] for assistance

Please note that once you have sent your parcel back to Lioness this first arrives at a consolidation warehouse, before then being further sent back to the Lioness warehouse in Australia.

If your order is under $105USD we can process your exchange, CN and return prior to delivery in Australia. Please note this is upon request.

For any orders over this amount, once your order has arrived back at our Australian warehouse your return will then be processed. This will take up to 3 days once we receive your return.

If you have ordered both pre-order and in-stock items, US customers will get free split shipping with an order amount over $105USD, otherwise a flat rate of $8USD will be charged. This allows us to send your in-stock items within 2-3 business days and your pre-order within 2-3 business of it’s arrival to our warehouse.

Please note that if you have multiple pre-order items, these will ship together once all pre-order items arrive.

USA customers are likely to incur customs duties and taxes if you made an order over $800USD. These additional costs are your responsibility to pay and will generally be 20-30% of the total order value including any paid shipping.

We are required by law to provide accurate information about the order in the customs declaration and commercial invoice on all international packages. We CANNOT alter the declared value of your order. Any duties or tax amount payable by you is stipulated by your country’s customs and is out of our control. Please be aware of this prior to making an international order as you are accepting these terms and conditions as part of your purchase.

Generally, taxes will be incurred in the US and have made an order over $USD800. Should you refuse to pay the taxes or duties on your order, we will facilitate the delivery back to sender. Please note shipping, taxes and duties are NON-REFUNDABLE once your order has shipped. We will deduct any additional costs incurred to have your order redirected or returned to us for failed deliveries.

All prices shown on US.LIONESSFASHION are in USD.

DISCLAIMER

By placing an order with LIONESS, you are responsible for any original shipping charges, all applicable customs and duty import fees, and the cost of return shipping, should you wish to send your order back.

We work hard to dispatch your order ASAP, which is why all orders made are final and unable to be changed. Our dispatch team is seriously fast so please take care in completing your address on your order as we can't always change this. If you require a change to your order details, please email [email protected] or contact us on live chat immediately. Lioness is not responsible for an incorrect address being provided and any associated shipping costs for the error will be incurred by the customer. Lioness is NOT responsible for any packages lost as a result of an incorrect address being provided by the customer.

We strongly recommend always providing a shipping address where you or someone you know will always be available to sign for delivery. Most deliveries will occur between 7am - 6pm. We always opt for 'signature on delivery' when offered by a carrier, however, some carrier through the DHL Global Mail network may note provide the service. Please be aware of this before making an order. Lioness cannot be held responsible for orders which have been successfully delivered to the address left on the order, but not received by the customer.