SHIPPING & DELIVERY
Please use the drop down below to find out when you need to make your new LIONESS purchase by to ensure you receive it before Christmas.
| Courier | Shipping Method | Cutoff Date |
|---|
Please note: Good news! In light of the recent situation, no additional duties or tariffs will be added upon checkout.
Please allow 2-3 business days for dispatch of in-stock items, once your order is fulfilled you will receive your tracking information.
Please note that these times are provided by our partner carriers only, are based on days in transit and may be subject to change due to factors beyond our control.
If you have purchased a pre-order item, your order will be fulfilled 2-3 days once your item arrives at our warehouse.
The carrier depends on the mode of delivery. We work with a range of trustworthy delivery services to suit your needs and timelines in the most efficient way possible.
All USA deliveries fulfilled by our US warehouse will be shipped via UPS and USPS.
This information will be emailed to you once your order has been dispatched, including a link to track your order right to your door!
Some info about these carriers:
We will always select ‘signature on delivery’ where possible for all carriers for the security of your parcel. This is not always available, so we strongly advise specifying an address where someone will be available to safely sign for the package during business hours on weekdays. Lioness cannot be held responsible for orders which have been successfully delivered to the address left on the order, but not received by the customer.
We're sorry about that! The delivery times provided are approximate, and we cannot be responsible for orders which arrive outside of our partner carrier’s estimates. Common causes of delay are examination at customs and processing delays at large shipping hubs.
We recommend getting in touch with the carrier as a first port of call by using the shipping information provided at the time of dispatch. If you need a little further assistance here, please email [email protected]. [email protected].
Pre-order time frames are not exact, instead these are estimated time frames of dispatch and could be subject to change.
Pre-orders are unable to be updated once order is complete, sorry for any inconvenience. Please email eshop@lionessfashion for assistance
Please allow 5 business days from when your return is tracked as delivered back to our US warehouse for us to issue you with your refund, store credit or exchange.
If you have ordered both pre-order and in-stock items, your order will be sent as a split shipment. This allows us to send your in-stock items within 2-3 business days and your pre-order within 2-3 business of its arrival to our warehouse. You can find your relevant split shipment fee in the shipping table above.
All prices shown on US.LIONESSFASHION are in USD.
DISCLAIMER
By placing an order with LIONESS, you are responsible for any original shipping charges, all applicable customs and duty import fees, and the cost of return shipping, should you wish to send your order back.
We work hard to dispatch your order ASAP, which is why all orders made are final and unable to be changed. Our dispatch team is seriously fast so please take care in completing your address on your order as we can't always change this. If you require a change to your order details, please email [email protected] or contact us on live chat immediately. Lioness is not responsible for an incorrect address being provided and any associated shipping costs for the error will be incurred by the customer. Lioness is NOT responsible for any packages lost as a result of an incorrect address being provided by the customer.
We strongly recommend always providing a shipping address where you or someone you know will always be available to sign for delivery. Most deliveries will occur between 7am - 6pm. We always opt for 'signature on delivery' when offered by a carrier, however, some carrier through the DHL Global Mail network may note provide the service. Please be aware of this before making an order. Lioness cannot be held responsible for orders which have been successfully delivered to the address left on the order, but not received by the customer.
