If unfortunately you aren’t satisfied with your purchase, we offer a 30 days returns policy from delivery date.
CLICK HERE FOR ALL STORE CREDITS,
EXCHANGES & REFUNDS
CLICK HERE FOR A REFUNDID© PAYMENT
(REQUIRES AN ACCOUNT AND AVAILABLE
TO AUSTRALIAN CUSTOMERS ONLY)
CONDITIONS OF RETURNS
Please read the following prior to returning your item/s.
If you paid for shipping at the time of your original order, you will not be credited or refunded the cost of shipping when we process your return.
Items must be returned within 30 days of receipt (including products with suspected manufacturing faults).
Items must be returned in their original clean condition with tags and must be unworn, unwashed and without perfume residue.
For all swimwear, customers must try on items while wearing undergarments. If returned, the hygiene strip must remain in place and will not be accepted if removed or altered, or if the item otherwise shows signs of wear.
We do not accept returns on undergarments, accessories, or for items marked as final sale.
PROCESSING TIME FOR RETURNS
Please allow 10 business days from when your return is tracked as delivered back to our Australian warehouse.
We deduct a $10 shipping label fee if you are requesting a refund and have used the provided LIONESS return label.
Otherwise, we offer free returns for store credits and exchanges.
If you are using the original Lioness packaging to return your item, please ensure the original post label is removed or fully covered to avoid delays in delivering your parcel back to our warehouse.
Refundid© provides you with instant refunds for your returns, and you will need to sign up for an account. This is available for Australian customers only.
To receive your instant refund, click REFUNDID RETURNS above to create your account to lodge your return.
Please note, if you are issued with an instant refund through Refundid, you will not be eligible to also process a credit note, exchange or refund using our Returns Portal.
Please allow at least 14 days for your international return to arrive back to our Australian warehouse, and an additional 10 business days for processing.
US & NZ RETURNS
We offer free returns for store credits and exchanges.
Otherwise, there is a return label fee which will be deducted for all US and NZ returns if you are requesting a refund and have used the provided LIONESS return label. The following label fees will be deducted from your refund once received back to us:
$15 for US return label
$10 for NZ return label
REST OF WORLD
You will need to use your own return label for your return and follow the directions after after completing your return via our Returns Portal.
STORE CREDIT & EXCHANGES
Your store credit will be emailed to the email address indicated on your order within 10 business days of our returns department receiving your return. Store credit will be issued for the full value of the returned item/s, less any discounts applied to your order and shipping costs your order may have incurred.
If a reasonable amount of time has passed and you have not received your order, please email [email protected].
Store credits do not expire and can be used on any product on the website. Please also check your Junk Inbox for your credit note.
Exchanges are requests only and successful fulfillment is dependent upon stock availability after delivery back to our warehouse and at the time of return processing. If your exchange cannot be fulfilled then you will be automatically issued with a credit note instead. If you would prefer a refund please contact our Customer Care team, refund deductions will still apply if you have used our returns label.
We are truly sorry to hear about your suspected faulty item. We apologise for any inconvenience. If you believe you have received a faulty item please email our Customer Care team right away with images of suspected fault.
Please do not return your items until the fault has been approved by our quality control department.
Item/s marked as "final sale - no returns or exchanges" cannot be returned unless deemed faulty by our quality control department.
We cannot guarantee any order changes once an order is confirmed, our warehouse works extremely fast. Should you change your mind on your order prior to shipment, you will be issued with a store credit.